Electric Cooperatives Federal Credit Union works with our Credit Card processor and Debit Card provider to help prevent potential card fraud. ECFCU uses the Falcon alert fraud system, this system uses previous card usage to help identify suspicious card purchases. In cases like these a representative from Falcon Fraud Alert card services and/or a Credit Union representative may contact you and ask about the purchase made with your ECFCU card. If the account is being used fraudulently, we can prevent additional activity from occurring.
If one of our representatives needs to contact you they will provide you with the purchase information and ask you to verify the information they provide. We will NOT ask you to provide your number or account information to us over the phone. If you are not sure of the person contacting you please contact our office during working hours Monday – Friday 10:00 a.m. to 4:45 p.m.
Members can help
Because the Falcon system relies heavily on accurate contact information, it’s important for you to keep information current. Please keep ECFCU informed of address and/or phone number changes.
Going on Vacation?
If you are planning to travel and use your debit or credit card in an area where you don’t usually use your card please contact ECFCU. Let us know where you are traveling, the dates you are traveling so we can notify Falcon. If you are traveling outside the continental US our representative may not be able to contact you, and if we are not able to reach you by phone your card will be temporarily blocked until we can confirm you are using the card.
The mission of the Electric Cooperatives Federal Credit Union, a financial cooperative, is to provide sound competitive financial services to those individuals who are associated with the Electric Cooperatives of Arkansas.